Ajinkya Maldikar

Patient Health Record App

My Role

User Research

UX Design

User Testing




How might we design a user friendly & efficient electronic patient health record system for General Physicians, enabling them to provide better patient care?

Project

Goals

  1. 1. A comprehensive patient medical record & history
  2. 2. Provide a good user experience for the General Physicians
  3. 3. Improve the daily work efficiency of the General Physicians

General Physicians in India tackle huge volumes of patients each day, and a lack of efficient systems in place can affect the standards of care and service that is provided. We at Vishwas saw a great design opportunity in building an electronic health record system that matches up to the visual and functional standards of any modern day mobile & software application, and also breaks away from the archaic medical softwares generally used in the medical industry. A system like this could streamline the day-to-day working on a General Physician clinic by enabling them to exercise more control over their work.



Skills

Used

  1. User Interviews | Observation Study | Task Analysis
  2. User Scenarios | Information Architecture | Wireframing 

We conducted observation studies and user interviews with General Physicians across 2 cities in India, in their contextual environment i.e. clinics. This helped us develop a comprehensive task analysis for the General Physicians and create various user scenarios. This research informed our decisions on the features and functionalities needed and also dictated the Information Architecture (IA).

Information Architecture

The initial wireframes were based on the task analysis and IA, while keeping in mind the user scenarios. We then began building low fidelity mockup screens and adding visual elements. After taking feedback from the developers, we then tested the screens with users and followed an iterative process till we finalised each screen.

Project

Impact

  1. 1. Enabled general physicians to be richly informed and provide better all round quality of care
  2. 2. The General Physicians felt more in control of their work and day to day schedule


Learnings

Research is the key: Without the contextual interviews, it would have been a much drawn out process to uncover the task flows and the functionality for the app. Research is paramount, especially in a project where subject matter expertise is tricky to acquire for designers.


Prioritising is a must: Applying information and task hierarchy informed by research to prioritise certain functionalities or pieces of information over other and decide visual treatments was needed in an app that could easily slip into being an information overload.